Upset

I’m really upset because I booked my first week of therapy last week and I made sure to confirm that NOCD had my referral from my insurance company. I even emailed the billing company and confirmed that I didn’t have a Co-pay. After I booked it, my appt was changed to another therapist because they said they booked the one appt in error. So I started seeing the therapist (saw her 2 times) and tonight at 5:10 pm I got a text that she was not “in-network” so they wanted to know if I wanted to keep seeing her because they said I was paying the CASH PRICE!!! I literally confirmed that I had insurance coverage and it covered this in full, this was their error! I am so mad! Of course I do not want to pay $170 cash per hour! And I never wanted to! They should have called me and changed my therapist before letting me see her. So now I’m freaking out about the bills! I told them I won’t pay it. They said I have to wait to talk to the billing dept on Monday. I think that is rude to do to someone with anxiety (message me after hours on a Friday night). They sent an email earlier in the week but it was in my spam. So I never saw it. They should have called! When I made a big deal about not having a Co-pay, why would I want to pay the whole visit in full? And it is not my responsibility to know which ones of their doctors are in-network and which ones aren’t. Now my whole weekend is ruined because I am sick over this.

[Deleted]

Date posted: 2y

Comment deleted by user

Hippie Chick ✌️

Date posted: 2y

@pinkpixie I did context NOCD customer service. They won’t do anything! They acknowledge that it was their mistake, but they said I have to talk to the billing dept on Monday. This completely sucks, because the reason I am going here is due to real-life events that involve a financial dispute, so this is TRIGGERING me really badly! It is terrible! I am sitting here crying and having a panic attack over it. I asked to talk to a manager, and even the manager said she can’t authorize refunds. But I didn’t even know I was being charged! So it isn’t a refund because I had no knowledge of the charge. I only have my credit card for the “incase you don’t cancel in time fee”.

Hippie Chick ✌️

Date posted: 2y

@pinkpixie I did, I already called them.

FactsOverFear

Date posted: 2y

The billing department is a legit nightmare. NOCD is known for this. They charged my credit card over $1,000 and I freaked out!! I kept arguing, emailing them, calling them. MONTHS later I finally got a refund. Don't let them do that to you. Keep pushing back!

Hippie Chick ✌️

Date posted: 2y

@Anonymous They charged my credit card today! After I told them I was not going to pay for it! It makes me so mad.

FactsOverFear

Date posted: 2y

@Hippie Chick ✌️ - Tell them that you're going to report them to the Better Business Bureau for unlawful practices (which is not far off because what they're doing is illegal by not submitting claims).

annabanana248

Date posted: 21w

In limbo between therapists and feeling discouraged

I've been in and out of talk therapy for OCD-related issues for years, but it hasn't been effective long-term. I am struggling with body image / eating disorder adjacent obsessions and I am really hopeful that ERP might actually give me some relief. I had my first session with my NOCD therapist a few weeks ago. It felt like a good match and I was ready to unpack my obsessions and compulsions to try ERP for the first time. The day of my second session she canceled due to personal illness. Then this happened a second time. Yesterday all of my future booked sessions were canceled without explanation. I went to schedule with a new therapist and the ones that seemed could be a good fit are filled up until at least early April. I booked a slot and sent the therapist a message letting her know I would be interested in starting sooner if a slot opened up. I am just disappointed. I could just meet with another therapist who has earlier availability, but it's most important to me that the therapist be a good fit since I've been through therapy so many times. I feel like I'm in limbo until I have an ERP plan set up and I'm not sure how to move forward in the meantime. I'm planning try out a support group but I need a personalized exposure plan and I'm not sure if that's something I should just try to set up myself? Anyone have something similar happen to them? Any thoughts or advice would be helpful.

hereintheUK

Date posted: 13w

Feel slapped in the face…..

So having not even made headway yet with sessions with my latest therapist (not NOCD) she has just left me hanging saying I’ve got too anxious and I need to increase my Remeron before she continues with me and won’t even give me a date to start again……… I don’t really want to increase my meds as it was what she was saying to me in therapy that upset me, or is it really supposed to get worse before it gets better? My career that I worked so hard for is literally hanging by a thread and her doing this to me means I have to stay off work longer and I’m just really upset by her actions and the potential knock on effects of this 😢

Anonymous

Date posted: 10w

Why does it take 6 + months to actual bill us?

Does anyone else find it odd that we are told we are “covered” and then six months later get bills for $800 + because we weren’t actually covered fully? If I had any idea earlier, I would have stopped. Nope, I’m told I’m covered and appointments are forced on me weekly, only to find out that the amount I’m required to pay with insurance is more than I paid out of pocket? Please confirm with your insurance carrier to avoid this horrible discovery in the middle of an economic crisis.

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