Why does it take 6 + months to actual bill us?

i’m so sorry, this is a bit longer than i anticipated. for the people that struggle with periods on this app, i’ve had irregular ones all my life. the one i’m having now has been going on for almost two and a half weeks, i’m in so much pain, and i’ve bled through pants multiple times a day since i’ve been on it. i went to the gyno earlier this year for my first pap smear and tried talking to her about the problems i had previously faced. it felt like she ignored me and rushed through my appointment. i had to go ahead make another appointment with her because she could see me the soonest (since i was already established with her. every other office i called could only take me starting late june) due to the issues i stated previously. i’m extremely nervous to go because i’m scared she won’t listen to my issues like last time. i’ve also gone to the er a few times trying to figure out what’s wrong, but they all just do a blood test and an ultrasound and tell me to go home. i’m swimming in medical bills that i already can’t pay. on top of that, my ocd is getting to a point of being extremely debilitating. i tried seeing if the app would accept my insurance, but they don’t. even with a payment plan, i absolutely cannot afford to find therapy here. i’ve also tried looking at therapists near me, but it seems like none of them specialize in ocd. i live in a small town, so in a way that’s expected, but it doesn’t help my case. i’ve been feeling incredibly weak due to the blood loss and the lack of therapy. i just need some kind words to help me keep a positive attitude, because it’s been extremely hard to do so as of late.

And no one at the company will call and tell me why or how this was appropriate, nor did they follow through and make sure I have follow up care. (I dont have follow up care. I’m too afraid to trust a therapist again. My chart also shows I am severely depressed and anxious.) Instead they falsely charted there was follow up and closure and I only found this out because I REACHED OUT and a random customer service member told me: “Hi Tessa, one of our Member Advocates spoke with you first on Saturday, 5/31 around 10am PDT. After that call, the Member Advocate requested that one of our Clinical Managers reach out to you, in which Arlene (the Clinical Manager) had spoken with you that same day between 10:40am PDT and 11:20am PDT. Arlene had discussed your concerns regarding the therapist directly with you during that time and provided you with resources in your area that could be a better fit for your needs. As mentioned, we have reached out to Arlene again today, who has stated she will give you another call to address any additional concerns you may have regarding this situation.” Once I showed screenshots showing there was no second call from NOCD, and demonstrated that Arlene, who I have NEVER spoken to in my life had lied and falsely charted a resolution only continued to lie more and attempt (and fail) to cover it up by claiming she called me on her “personal clinician phone.” “Hi Tessa, we have coordinated with Arlene to obtain more information in regards to what occurred here. She indicated she had called from her personal clinician phone, which would come through as a blocked number on your end. However, for the call today, she is able to give you a call at 2pm PT and call from the main NOCD phone line, so you can expect the call from our (312) phone number. Will a call at 2pm PT work for you today?” After all this … NOCD negligently failed to reach out to me for a second time this last weekend after telling me: “We would be glad to accommodate that for you, and will have another Clinical Manager reach out to you today. Once we have a confirmed time that person will call you, we will send you an update to make sure you are informed of that call time.” No one followed up with a time. No one called. I had to go back into this anxiety riddled place to beg for a call. Still waiting on the call. Be careful. Don’t expect anyone to help you if you experience an issue. They cover for themselves. Having a therapy company that I trusted to treat me and care for me (for a very hefty price) call my family disgusting and attempt to gaslight me by telling me a story about Arlene that wasn’t based in reality, I.e., “Arlene (the Clinical Manager) had spoken with you that same day between 10:40am PDT and 11:20am PDT. Arlene had discussed your concerns regarding the therapist directly with you during that time and provided you with resources in your area that could be a better fit for your needs,” when that never happened is not something clinicians should be doing to people with mental health issues.

Has anyone else had a rough start? I’m 4 sessions in and have had no actual ERP work happen, I have 2 different therapists because none have availability to meet 2 times a week. Both those therapists are not available for the next 2 weeks so now I’m going to see a new 3rd one. Each time I’ve seen a new therapist I feel like the whole first session is spent with them re explaining everything. I’m paying for this out of pocket because they don’t accept Tricare which is my insurance as a Retired Marine. So I’m 960 in, and honestly feel worse than when I started. I get zero suggestions on what to do between sessions and feel so incomplete after my session finishes. I feel like I’ve gotten more help asking chat gpt questions on EPR and how to deal with ROCD than I do in my sessions . Does anyone have any insight or helpful advice here?