Why does it take 6 + months to actual bill us?

And no one at the company will call and tell me why or how this was appropriate, nor did they follow through and make sure I have follow up care. (I dont have follow up care. I’m too afraid to trust a therapist again. My chart also shows I am severely depressed and anxious.) Instead they falsely charted there was follow up and closure and I only found this out because I REACHED OUT and a random customer service member told me: “Hi Tessa, one of our Member Advocates spoke with you first on Saturday, 5/31 around 10am PDT. After that call, the Member Advocate requested that one of our Clinical Managers reach out to you, in which Arlene (the Clinical Manager) had spoken with you that same day between 10:40am PDT and 11:20am PDT. Arlene had discussed your concerns regarding the therapist directly with you during that time and provided you with resources in your area that could be a better fit for your needs. As mentioned, we have reached out to Arlene again today, who has stated she will give you another call to address any additional concerns you may have regarding this situation.” Once I showed screenshots showing there was no second call from NOCD, and demonstrated that Arlene, who I have NEVER spoken to in my life had lied and falsely charted a resolution only continued to lie more and attempt (and fail) to cover it up by claiming she called me on her “personal clinician phone.” “Hi Tessa, we have coordinated with Arlene to obtain more information in regards to what occurred here. She indicated she had called from her personal clinician phone, which would come through as a blocked number on your end. However, for the call today, she is able to give you a call at 2pm PT and call from the main NOCD phone line, so you can expect the call from our (312) phone number. Will a call at 2pm PT work for you today?” After all this … NOCD negligently failed to reach out to me for a second time this last weekend after telling me: “We would be glad to accommodate that for you, and will have another Clinical Manager reach out to you today. Once we have a confirmed time that person will call you, we will send you an update to make sure you are informed of that call time.” No one followed up with a time. No one called. I had to go back into this anxiety riddled place to beg for a call. Still waiting on the call. Be careful. Don’t expect anyone to help you if you experience an issue. They cover for themselves. Having a therapy company that I trusted to treat me and care for me (for a very hefty price) call my family disgusting and attempt to gaslight me by telling me a story about Arlene that wasn’t based in reality, I.e., “Arlene (the Clinical Manager) had spoken with you that same day between 10:40am PDT and 11:20am PDT. Arlene had discussed your concerns regarding the therapist directly with you during that time and provided you with resources in your area that could be a better fit for your needs,” when that never happened is not something clinicians should be doing to people with mental health issues.

Has anyone else had a rough start? I’m 4 sessions in and have had no actual ERP work happen, I have 2 different therapists because none have availability to meet 2 times a week. Both those therapists are not available for the next 2 weeks so now I’m going to see a new 3rd one. Each time I’ve seen a new therapist I feel like the whole first session is spent with them re explaining everything. I’m paying for this out of pocket because they don’t accept Tricare which is my insurance as a Retired Marine. So I’m 960 in, and honestly feel worse than when I started. I get zero suggestions on what to do between sessions and feel so incomplete after my session finishes. I feel like I’ve gotten more help asking chat gpt questions on EPR and how to deal with ROCD than I do in my sessions . Does anyone have any insight or helpful advice here?

Anybody here worried about this bill that just passed? My OCD is firing up again. I’m a community college student here in California who is about to turn 26 this mid November, which means I’m going to be booted off of my father’s health insurance as the law requires. And right now, my mental health (OCD that I’m trying to get diagnosed, anxiety, depression, PTSD that I’m trying to get diagnosed) is the worst that it’s probably ever been!!! And I don’t see it getting miraculously better anytime soon, these conditions are definitely chronic and will be following me for the rest of my life due to my long history of them (never got formal help until I was 16 though). I’ve been battling this stuff since I was just a little girl in the 2000s. After I turn 26 this year, I was just planning to enroll in Medicaid (Medi-Cal) when the time came so I could focus on continuing my schooling and treating my severe mental health issues along the way. I was actually feeling hopeful for once about my life. It’s going to be absolutely devastating if I lose healthcare coverage just because I won’t be able to bypass the red tape being put into place and meet those rigid requirements that the bill is going to require. There is only so much I can handle at one time due to my disabilities. I admire people who can do so many things at once (work a job, go to school, take care of children, etc.), but it’s just not me. It’s a miracle after everything, that I’m even in school and doing okay with it (4.0 GPA). I’m even enrolled in my school’s DSPS (program for disabled students). There has to be something that can be done. Losing my access to psych meds and therapy is going to make my life so much harder than it already is. It could probably even straight up kill me, which would be devastating for my family to have see me pass so horribly. Whether it’s from untreated mental illnesses or from the simple fact that I could get sick and die from whatever else due to not being able to access healthcare. Sorry for the long post. But I seriously cannot be alone in this right now…