Anonymous
- Date posted
- 5y
ModeratorModerator
- Date posted
- 5y
Once our system notices you have posted more than 8 times in 48 hours and/or opened the app more than 50-100 a times day repeatedly it blocks you for 48 hours from posting and replying. Weekends don’t count in this timeline. These are signals the app is becoming a compulsive behavior and not something we support. Other communities exist online which do not moderate this aggressively. If you have already deleted your account there is no way to recover it.
ocdillustratedocdillustrated
- Date posted
- 5y
To clarify, that block does not include blocking the therapy section?
ModeratorModerator
- Date posted
- 5y
@NOCD Advocate - Katie No functionality in the app is ever blocked besides creating posts/replies, so therapy/sos/etc is never blocked. You can still continue to read the community as well. We may ease this requirement to not block replies as well.
AnonymousAnonymous
- Date posted
- 5y
I see, well that's informative. Thank you. Also is the support chat moderated by an AI or is it an actual person talking to me?
ModeratorModerator
- Date posted
- 5y
@chamomile&- It is a real human bean
AnonymousAnonymous
- Date posted
- 5y
@NOCD Advocate - Oh I thought it was automated haha. Anyways do you control it or somebody else?
ModeratorModerator
- Date posted
- 5y
@chamomile&- It depends, sometimes it is me and sometimes someone else depending on who has time.
AnonymousAnonymous
- Date posted
- 5y
@NOCD Advocate - Oh ok, that's nice to know. Thank you :)
ModeratorModerator
- Date posted
- 5y
The community is a concern from a clinical standpoint in that users may use it compulsively and research has shown this makes things worse (other platforms may not think about this side of the problem). Others have also mentioned that there are repeated posters and they are concerned about them and there is too much triggering content (which is something we are working in solutions to), we want the community to be a place where others no longer feel alone but we need to draw boundaries when behavior is becoming unhealthy.
ocdillustratedocdillustrated
- Date posted
- 5y
This would be a question best answered by the support chat
AnonymousAnonymous
- Date posted
- 5y
I messaged them about it later on but they didn't reply also the support chat isn't showing up for this new account
ItshardItshard
- Date posted
- 5y
Mine have been block too (mali)
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