I’ve booked an appointment and nobody is calling me at the scheduled time. Is the company always this unreliable and should I go elsewhere? Any experience here anyone?

That does not sound very professional. How many minutes late?

That’s good to hear. Just the informational call. I really just wanted pricing because they won’t provide it otherwise. Great to hear the therapy is good.

@bobbybutton1975 I’ve only had to deal with NOCD support a couple of times but I personally haven’t had an issue with it, it could be that they’re busy or a similar issue. Regardless I hope you don’t let it affect you looking elsewhere for therapy, that portion of it is done very well and I recommend it to anyone looking for an OCD specialist

@Evelyn4416 Thanks Evelyn. I definitely won’t judge it on that. I’m excited to see somebody who understands OCD again. I’ve been through intensive treatment with specialists and most therapists you go to have no clue how to treat it. Really upsetting!

Hey Evelyn4416 question, I did the 15 minute video call thing today around 2pm, its 10:40pm for me right now and the person I talked to said that I would have a link sent to me in my email with my date, time for my session online and a link as well for the video chat and i havent gotten it yet, ive gotten every other email they sent me so far, the person said to call back in the morning to get it solved, but it may not be the same person, should I be worried its a scam or something? Its probably just my OCD, ugh the only thing I need is that email / link and me not having it is killing me right now

@Frostbite It seems like the organizational side isn’t great. If it’s your OCD then you should think that it is a scam and maybe all your details have been stolen now. Think that over and over as an exposure.

@Frostbite I would honestly wait until Monday or Tuesday. Since it’s the weekend, they would have to connect with the therapist to set up your appointment and the therapists usually don’t work weekends (at least mine doesn’t). I think once they have connected and worked to get an appointment slot for you, then they will email you to let you know when it will happen

@bobbybutton1975 Mannn thats hard, like I've already thought about what there going to do, like expose me to what I hate most and I'm already freaking out and so my next question, do you think I'll actually get the email and be able to move forward, because I need help, im only 25... this sucks

@Frostbite Sorry! We are not supposed to reassure on this forum but these things do take time. Just be clear that if they called you from the number in the confirmation email then you are probably fine. They should get to you by 2-3 days time. Also check your spam.

@Evelyn4416 They actually already set up a date a time for me next week, I was already able to see the date and time session through the website! But I havent gotten the conformation email with the date/time/link for the video call and thats what is bothering the crap out of me, I dont know how to let it go and relax for the night, ugh

@bobbybutton1975 Usually its just my OCD and everything works out in the end, like literally just about every time I worry about something its fine at the end of the day and your right, they already called me, we did the 15 minute talk on the phone and so far everything is fine. Sooo its probably fine... but my OCD says no at the moment, I'll be okay, its just hard

@Frostbite I would still wait a couple days to see if it comes in. If anything you can call again on to make sure. You’ll get it for sure, just have to breathe through the anxiety of it now and wait until you get it

@Evelyn4416 Wow, I can already tell or maybe its just me getting a quick burst of excitement and quick sense of things will actually get better(but they really wont), but I actually found a place where others have problems like myself and we can all talk about it and understand each other. People of all ages, its wonderful really and I'm really going to try and let it go for the night, like we did the 15 minute phone call, I got all the other emails, its usually just that one thing that messes everything up for me, but usually it works out...

@Frostbite Definitely give it a chance. Don’t let yourself tell yourself that it won’t work or you won’t get better because that’s already placing a barrier in front of yourself. I was in the worst place I ever was before I started therapy here, but once i started, got diagnosed, and started ERP treatment, it’s gotten SO much better. That’s not to say I don’t have unpleasant moments here and there, but the treatment really gives you the tools to get past it faster and better. I now have a bunch more moments of peace and happiness compared to before. In the meanwhile, you got everything done and now it’s just to relax and wait. You got this!