How much do sessions cost under my insurance? Why do I have to share my credit card information if you are billing my insurance? When and how will I receive my first bill? Can I find out how much I'll owe before having my first session? How do I know if I'll be charged a copay for my sessions? I am getting billed multiple copays at once. Do I have to pay them all together? My therapist wants me to have more sessions and I'm not sure how the costs will add up. Can you offer any support? If I receive an explanation of benefits (EOB) from my insurance and see an owed amount on my NOCD account, who do I pay, NOCD or my insurance? I need an invoice for a session I've already had. How do I get one? My insurance is in-network, but my invoices are showing costs I am not familiar with. Can you explain? I was billed for a canceled session. How do I reconcile this? What happens if I find out my therapist is out-of-network after we've had our first session together? I need to submit a superbill to insurance for out-of-network reimbursement. How can I get a superbill quickly? I have multiple insurance plans. Can I give you the plan I know is in-network with NOCD to bill my sessions to? Someone in my family handles the billing for my therapy. Can they receive my invoices directly? We strive to be transparent about our billing practices and any charges you may receive for your care. If we can help you understand your invoice, coverage, or any of our policies in more detail, please feel free to get in touch.
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